Our 30-Day Money-Back Guarantee
We want you to be genuinely happy with your mat. If you are not, send it back within 30 days of delivery and we will refund you — and we will cover the return postage.
1. Change of Mind Returns
You have 30 days from delivery to return a mat for any reason, including simply changing your mind.
- The mat must be in resale condition — clean, undamaged, and with no permanent marks or stains
- Normal use while you decide is fine. We do not expect it to be unopened
- Proof of purchase is required
- We pay the return postage. Contact us and we will arrange a return label
Once your return arrives and is checked, we refund the full amount you paid to your original payment method. Since we ship free, there is no shipping cost withheld.
2. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, contact us with your order number, photos of the issue and a short description. We will arrange a replacement or a full refund, and we cover return postage. This sits alongside your rights under Australian Consumer Law, not instead of them.
3. Manufacturing Tolerances & Print Variation
Minor variation in colour, print alignment and cutting can occur in manufacturing. These are normal industry tolerances rather than faults. If something looks wrong to you, send us a photo and we will tell you honestly whether it is within tolerance.
4. Refund Processing Time
Once your return is received and inspected, allow 3–5 business days for us to process it. Your bank or payment provider may then take a further 5–10 business days for the refund to appear.
5. Cancellations
You can cancel any order that has not yet been dispatched — just contact us. We dispatch within 1 business day, so let us know as soon as you can. If it has already shipped, the 30-day guarantee above covers you.
6. How to Start a Return
Contact us through the Contact Us page with your order number and what you would like to do. We will reply with next steps.
7. Consumer Guarantees
This policy operates alongside Australian Consumer Law and does not limit it. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
