Refund policy

Our 30-Day Money-Back Guarantee

We want you to be genuinely happy with your mat. If you are not, send it back within 30 days of delivery and we will refund you — and we will cover the return postage.

Change of mind returns
You have 30 days from delivery to return a mat for any reason, including simply changing your mind.
The mat must be in resale condition — clean, undamaged, and with no permanent marks or stains
Normal use while you decide is fine. We do not expect it to be unopened
Proof of purchase is required
We pay the return postage. Contact us and we will arrange a return label
Once your return arrives and is checked, we refund the full amount you paid to your original payment method. Since we ship free, there is no shipping cost withheld.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, contact us with your order number, photos of the issue and a short description. We will arrange a replacement or a full refund, and we cover return postage. This sits alongside your rights under Australian Consumer Law, not instead of them.
Manufacturing tolerances and print variation
Minor variation in colour, print alignment and cutting can occur in manufacturing. These are normal industry tolerances rather than faults. If something looks wrong to you, send us a photo and we will tell you honestly whether it is within tolerance.
Refund processing time
Once your return is received and inspected, allow 3–5 business days for us to process it. Your bank or payment provider may then take a further 5–10 business days for the refund to appear.
Cancellations
You can cancel any order that has not yet been dispatched — just contact us. We dispatch within 1 business day, so let us know as soon as you can. If it has already shipped, the 30-day guarantee above covers you.
How to start a return
Contact us with your order number and what you would like to do, and we will reply with next steps. You can reach us at info@myracemats.com.
Consumer guarantees
This policy operates alongside Australian Consumer Law and does not limit it. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Shipping policy

Shipping & Delivery
Free shipping Australia-wide on every order. No minimum spend, no exclusions.
Where we ship
We currently ship within Australia only, to all states and territories including regional addresses. We are not shipping internationally at this time.
Dispatch
Orders are dispatched within 1 business day. Orders placed on weekends or public holidays are dispatched the next business day.
Tracking
Every order ships with tracking. You will receive your tracking number by email as soon as your order leaves us, so you can follow it through to delivery.
Delivery times
Delivery time depends on where you are. Metro addresses generally arrive sooner than regional and remote ones. Once your parcel is with the carrier, your tracking link is the most accurate guide to its arrival.
If your order seems to be taking longer than expected, get in touch with your order number and we will chase it up for you.
Damaged in transit
If your mat arrives damaged, contact us within 7 days with your order number and a few photos of the issue. We will arrange a replacement or a full refund, and we cover the return postage. You do not need to pay to send a damaged item back.
Wrong address
Please double-check your delivery address at checkout. If you spot a mistake, contact us straight away — we dispatch quickly, and we can only correct an address before the parcel leaves us.
Returns
Changed your mind? You have 30 days, and we pay the return postage. See our Refund Policy for the full detail.